Things from what happened today so far.

I didn't get a chance to work on the book much this morning because we had to leave early due to the weather getting it's winter on. Again. Hurrah for having a real winter for once. We're still out a tarp from giving it to some people who needed it a lot more than we did, so this morning, we had to scrape some serious freezing drizzle off the van. The roads were pretty slick, too, so we circumvented the uphill 43rd and Rainbow intersection, where we've seen a lot of people get stuck. Civil engineers RULE, which is a lie. And even with all the accidents and whatnot out in Kansas City Winter Drivers Can't Drive Land, I made it to work early.

Which can't be said for everyone else in the call center here. In fact, we had a bunch of people out 'sick.' Riiiiight. I'm sure. So you're telling me it's super cold and icy, and you're somehow 'sick?' I really believe you. Anyway, on the way in, my boss asked me to hop on the phones early to cover for the 'sick' people. Dan also came on early. So, I'm gettin' 15 minutes of overtime. I'm gonna be rich, baby. Then Mr. Guy who is a Boss, asked us to take half hour lunches, and we'd get overtime for it, and he'd provide pizza. Sure, I thought, PIZZA! Which is not good for me because pizza is about fourteen thousand kinds of fattening and when it is free, it is even tastier than when you pay for it, and I had maybe three days of points all , but ohmygoodness it was delicious. Also, I have a bit of a headache, which at this point, I can no longer pin on that darn caffeine monster, so I'm going to have to point at gluten, and be all, like, "YOU THERE!"

That being said, there hasn't been a lot of time for writing or anything besides helping people fix their problems by walking most of them through the basic recommended settings for our software.

No really, I'd say sixty percent of the calls that I get in a day could be easily fixed by the person just running the system setup utility for our software. The one that every user is told to do to set up the system. And I'd call another twenty percent of the calls hand-hold calls. Where the person either can't look for themselves at the obvious place on the screen to find what they're looking for, or look at the extensive help guides and videos provided to explain how to do what they want to do. And because we're nice, even though it isn't in the contract to go beyond tech support, we help. Another fifteen percent on top of that are problems that could be fixed if our programmers made the changes. Like the aforementioned utility requiring library files that not every version of Windows has. Or the fact that our navagation bar object is called banner.aspx, so every ad-blocking piece of software blocks it.

Jill came to my work today after her work where she set up a new printer. Today is a good day for her Snowcialist platform which she will explain sometime in a super-fancy guest post. She's set herself up in the cubicle catty-corner (or kitty-corner, or catty-whompus, depending on your regional preference) to mine, and she's trying to learn French on her computer. But Steven is over there being gross about something I can't quite hear, so I don't think think she's learned a word yet. He's probably lick Al or something. He does that.

This lady I'm talking to right now has a keyboard from South American that doesn't have a colon on it, or if it does, she can't find it. Crazy time.

Jill and I are both off work Monday and Tuesday, so any posting I do then will be affected by that mid-winter vacation.

Good e'en, friends.